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 Increase sales without increasing traffic

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Make data-backed website changes, not assumptions

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Reduce wasted ad spend by converting more visitors

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Continuous growth through ongoing testing

No fluff. No generic advice. Just clear, actionable insights that make you more money.

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What is your process when onboarding a new client?

Before any work begins we first run an onboarding workshop and ask a series of questions that help us understand your business, challenges, customers and aims for the next 12 months and beyond. We then use these insights to help with the next stage – research.

How do you determine which areas of the website to optimise?

We use a series of techniques in the research phase to determine which areas of the website require improvement. Our research packages cover a UX & CRO Audit of your website, competitor analysis, how your customers currently use your website (GA4 & Hotjar), what your customers think about your company (User Interviews) and how they shop (User Testing). Our Research packages are tailored on your needs and budget and these are carried out prior to any testing begins.

How do you ensure that your Conversion Rate Optimisation strategies align with our business goals?

This is part of the onboarding workshop where key business goals are discussed and factored into the strategy CRO roadmap to ensure any ideas suggested are both aligned with your KPI’s and with your customers needs.

How do you measure success, and what metrics do you focus on?

The primary metric for success is chosen on a test by test basis, but success metrics we focus on can include: Conversion Rate, Bounce Rates, Cart Abandonment Rates, Average Order Value (AOV) and Add to Cart clicks.

What tools and technologies do you use for CRO?

Google Analytics 4, Hotjar, Convert Testing Tool, User Interviews, User Testing.

What is your typical timeline for seeing results?

After the first month of research we will have provided a series of insights and recommendation documents that are rich with actionable insights, some of which can be made instantly. Typically expect to see a ROI after the first 2-3 months, once the A/B testing is underway and the first round of tests are being concluded.

How do you handle communication and reporting?

Clear communication is provided throughout the process, using tools of your choice such as Slack or Teams, alongside emails, Trello boards to show clear progress for test ideas and development, weekly update calls, a test summary pack per month and Google Slides analysis document for each test result and combined revenue improvements for each quarter. You will always know where you stand, and how the CRO programme is performing.

How do you integrate with our internal team (marketing, design, development, etc.)?

To get the best results from a successful CRO programme, you must understand what each area of the business is focusing on and use tools such as A/B testing or User Testing to further enhance the companies understanding of key projects. We ensure we become an integral member of your team, from Marketing, Design, Development through to the Contact Centre and more. CRO is not a solo venture and should not be treated as a siloed area, it must be built into the overall strategy.